Return and refund

Return and Refund Policy

Last Updated: October 16, 2026

At Zeviio, we want you to shop with confidence. We are committed to providing quality home and kitchen appliances and reliable delivery services across our service areas in the United Arab Emirates (UAE).

If you are not satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

You may request a return if your product meets the following conditions:

  • The item is unused, in its original condition, and returned with its original packaging, accessories, manuals, and tags, where applicable.

  • You provide your order number or proof of purchase.

  • Your return request is submitted within 7 days of receiving your order, subject to applicable law and any mandatory consumer rights.

Certain products may not be eligible for return for hygiene, safety, or other lawful reasons, where permitted by applicable law. This does not affect your rights regarding defective, damaged, incorrect, or misrepresented products.

2. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery.

To help us resolve the issue, please provide:

  • Your order number.

  • A description of the problem.

  • Clear photos or videos showing the damage, defect, or incorrect product, if available.

We will review your request and, where appropriate, arrange a replacement, repair, refund, or another suitable solution in accordance with applicable law. Eligible customers will not be charged return costs where these are required to be covered by law.

3. How to Request a Return

To request a return, follow these steps:

  1. Contact us at zeviio39@gmail.com.

  2. Include your order number and the reason for the return.

  3. Wait for our instructions before sending the item back.

  4. Pack the product securely with its original packaging and included accessories.

  5. Return the product using the return instructions we provide.

Please do not send products to an address without receiving return instructions from our team.

4. Refund Policy

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method where possible. Processing times may vary depending on your payment provider or bank.

If a refund is required by applicable law, we will process it within the legally required timeframe.

Original delivery charges and return shipping fees may be non-refundable for voluntary returns where permitted by law. This exclusion does not apply where a refund of those charges is legally required, including certain cases involving defective, damaged, or incorrect products.

5. Exchanges and Replacements

If you receive a defective, damaged, or incorrect product, please contact our customer support team. We will assess your request and advise whether a replacement, exchange, repair, or refund is appropriate.

Exchanges for reasons such as a change of mind or choosing the wrong product are subject to product eligibility and availability, as well as applicable consumer protection laws.

6. Cancellations

If you wish to cancel an order, contact us as soon as possible at zeviio39@gmail.com.

We will try to cancel your order before it is dispatched. If the order has already been shipped or delivered, our return policy will apply, subject to your rights under applicable law.

7. Non-Returnable Items

Where permitted by applicable law, certain items may not be eligible for change-of-mind returns, including:

  • Products that have been used or damaged after delivery by the customer.

  • Items missing essential accessories or original components.

  • Products that cannot lawfully be returned for hygiene or safety reasons after opening or use.

These exclusions do not remove any rights you may have if a product is faulty, defective, incorrectly supplied, or otherwise fails to meet applicable legal requirements.

8. Return Shipping Costs

For eligible change-of-mind returns, the customer may be responsible for return shipping costs where permitted by law and where this has been clearly communicated.

If the product is defective, damaged, or incorrectly delivered, Zeviio will handle return shipping costs as required by applicable law.

9. Contact Us

If you have any questions about returns, refunds, exchanges, or order cancellations, please contact us:

Store Name: Zeviio
Location: United Arab Emirates (UAE)
Email: zeviio39@gmail.com

Our team will do its best to assist you and provide a fair resolution.

Thank you for shopping with Zeviio. We appreciate your trust and look forward to serving you.